Return & Refund Policy

Welcome to MellaroS Honey.
Customer satisfaction is important to us, and we strive to provide premium-quality natural honey products. Since our products are food consumables, we follow a transparent and fair return and refund policy to ensure hygiene, safety, and customer trust.

Please read this policy carefully before placing your order.

Returns Eligibility

Due to the nature of edible and consumable products, we only accept returns or replacements under the following conditions:

• Product received is damaged or broken
• Package is leaking or tampered with
• Wrong product delivered
• Product missing from the order
• Product quality issue verified by our team

To be eligible for a return or replacement:

• The issue must be reported within 24 hours of delivery
• The product must remain unused or minimally used
• Original packaging, labels, and invoice should be available
• Clear photos/videos of the product and package must be shared

Non-Returnable Items

For safety and hygiene reasons, we do not accept returns in the following cases:

• Change of mind after purchase
• Taste preferences or personal dislike
• Opened or fully consumed products
• Products damaged due to improper storage by the customer
• Requests made after the allowed reporting period
• Minor packaging dents caused during transit that do not affect product quality

Refund Process

Once your complaint is received and verified by our support team:

Eligible Refund Methods

Refunds may be processed through:

• Original payment method
• Bank transfer
• Store credit (if applicable)

Refund Timeline

• We have 7 days replacement refund and return policy
  Replacement products will be delivered within 5-7 days.
• If in any case refund is processed it will be credited within 5-7 days in bank account

Replacement Policy

In eligible cases, MellaroS Honey may offer:

• Product replacement
• Partial refund
• Full refund

The resolution method will depend on the nature of the issue after verification.

Damaged or Incorrect Orders

If you receive a damaged, leaking, or incorrect product:

1. Contact us within 24 hours of delivery
2. Share:
   • Order number
   • Photos/videos of the package and product
3. Email us at: support@mellaroshoney.com

Our support team will review the request and respond as quickly as possible.