Privacy Policy
Welcome to MellaRos (“Company”, “we”, “our”, or “us”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner in accordance with applicable Indian laws, including the provisions of the Information Technology Act, 2000 and applicable data protection rules and regulations.
This Privacy Policy explains how we collect, use, store, process, disclose, and protect your information when you visit or make a purchase from our website.
1. Information We Collect
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A. Personal Information
When you place an order, contact us, subscribe to newsletters, or interact with our website, we may collect:
- Full Name
- Mobile Number
- Email Address
- Shipping Address
- Billing Address
- PIN Code
- Payment Details (processed securely through third-party payment gateways)
- Order History.
B. Non-Personal Information
We may automatically collect certain technical information, including:
- IP Address
- Browser Type
- Device Information
- Operating System
- Website Usage Data
- Cookies and Analytics Data
2. How We Use Your Information
We use your information for lawful business purposes, including:
- Processing and delivering orders
- Providing customer support
- Sending order updates and notifications
- Improving website functionality and user experience
- Preventing fraud and unauthorized transactions
- Complying with legal and regulatory obligations
- Sending promotional emails, offers, or updates (only where permitted)
3. Legal Basis for Processing
We process personal information based on:
- Your consent
- Performance of a contract (such as order fulfillment)
- Compliance with legal obligations
- Legitimate business interests
4. Payment Information
We do not store your complete debit/credit card details on our servers. Payments are processed through secure and RBI-compliant third-party payment gateways.
All payment transactions are encrypted using secure technologies and industry-standard security measures.
5. Cookies Policy
Our website may use cookies and similar tracking technologies to:
- Improve website performance
- Analyze traffic and usage patterns
- Remember customer preferences
- Enhance user experience
You may disable cookies through your browser settings; however, certain features of the website may not function properly.
6. Sharing of Information
We do not sell, rent, or trade your personal information to third parties.
We may share information only with:
- Delivery and logistics partners
- Payment gateway providers
- IT and website service providers
- Government authorities when required by law
All third-party service providers are expected to maintain confidentiality and security standards.
7. Data Security
We implement reasonable security practices and procedures to safeguard your information against:
- Unauthorized access
- Misuse
- Loss
- Disclosure
- Alteration or destruction
Despite our best efforts, no online platform can guarantee absolute security.
8. Data Retention
We retain personal information only for as long as necessary to:
- Fulfill business purposes
- Complete transactions
- Resolve disputes
- Comply with legal obligations
9. Your Rights
Subject to applicable Indian laws, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of data
- Withdraw consent for marketing communications
- Raise complaints regarding misuse of information
For such requests, you may contact us using the details below.
10. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such external websites.
Users are advised to review the privacy policies of third-party websites separately.
11. Children’s Privacy
Our website is not intended for children under the age of 18 years. We do not knowingly collect personal information from minors.
12. Compliance with Indian Laws
This Privacy Policy is governed by the laws of India, including but not limited to:
- Information Technology Act, 2000
- Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
- Applicable consumer protection and e-commerce laws
13. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time without prior notice. Changes will become effective immediately upon posting on the website.
Users are encouraged to review this page periodically.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, you may contact us at:
MellaRos
Email: [Insert Email Address]
Phone: [8077090743]
Address: [Insert Business Address]