Shipping Policy

Welcome to MellaroS Honey.

We are committed to delivering pure, natural honey products safely and efficiently to your doorstep. Please read our shipping policy carefully to understand how we process, dispatch, and deliver your orders.

Order Processing

All orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
During high-demand periods, festive seasons, or promotional sales, processing times may be slightly extended.

Once your order is shipped, you will receive a confirmation email or SMS with tracking details.

Shipping Coverage

We currently ship across:

All major cities and towns in India
Selected remote and rural locations depending on courier availability

For international shipping inquiries, please contact our customer support team before placing your order.

Estimated Delivery Time

Delivery timelines may vary based on your location:

Location Type	Estimated Delivery
Metro Cities	2–5 Business Days
Tier 2 & Tier 3 Cities	5–7 Business Days
Remote Areas	5–10 Business Days

Please note that delivery timelines are estimates and may occasionally be affected by weather conditions, courier delays, natural disruptions, or unforeseen circumstances.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Shipping Charges

Free Shipping may be available on orders above a specified amount during ongoing offers.
Standard shipping charges are calculated at checkout based on delivery location and order weight.
Any applicable shipping fees will be clearly displayed before payment confirmation.

Order Tracking

After dispatch, customers will receive:

Tracking ID
Courier partner details
Estimated delivery updates

You can track your shipment through the courier partner’s official tracking portal.

Packaging Standards

At MellaroS Honey, we ensure that every jar is packed with utmost care:

Food-safe and leak-resistant packaging
Protective cushioning to prevent breakage
Hygienic handling during packing and dispatch

Our goal is to preserve the purity, freshness, and natural quality of every product during transit.

Delayed or Failed Deliveries

In some cases, deliveries may be delayed due to:

Incorrect shipping address
Courier service interruptions
Weather or transportation issues
High seasonal demand

If delivery fails because of an incorrect address or unavailable recipient, re-shipping charges may apply.

Damaged or Missing Products

If your order arrives damaged, leaked, tampered with, or incomplete:
1. Contact us within 24 hours of delivery.
2. Share:
  - Order number
  - Photos/videos of the package and product
3. Email us at: support@mellaroshoney.com
After verification, we will arrange a replacement or appropriate resolution.

Cash on Delivery (COD)

COD may be available for selected PIN codes.
MellaroS Honey reserves the right to limit or deny COD for certain locations or high-value orders.

Incorrect Address Disclaimer

Customers are responsible for providing accurate shipping details. MellaroS Honey will not be responsible for orders delayed or lost due to incorrect or incomplete addresses submitted during checkout.

Contact Us

For shipping-related assistance, please contact:

MellaroS Honey Support Team
Email: support@mellaroshoney.com
Website: www.mellaros.com